Perry Hall Animal Hospital
Please arrive 10 minutes before your scheduled appointment time. We strive to avoid lobby congestion and ask that you check in from your vehicle - if you are scheduled for an in-person appointment, a member of our team will invite you and your pet inside when we have a room prepared for you.
If you arrive late to your appointment, your appointment may be converted to curbside or rescheduled in order to maintain our appointment flow. We try to avoid rescheduling at all costs, and transitioning to curbside is our first line of avoiding this.
Doctor Appointments:
Our doctors see a full book of in person appointments, which are in person. In addition to these, we offer double-booked appointments which run as curbside. Offering curbside double booked appointments allows our doctors to see more patients and prevent referral to urgent care and ERs. We ask that you give us at least 24 hours notice when cancelling or rescheduling an existing doctor appointment. If you cancel or reschedule a doctor appointment past the 24-hour mark, you will pre-pay for future doctor appointments moving forward to secure your doctor appointment spot. Any existing deposit or exam pre-payment on your account will be retained in the event of a late cancellation or reschedule past the 24-hour mark.
Double Booked/Fit in Curbside Appointments:
Why do we continue to offer curbside appointments and what is the benefit? Curbside appointments allow our doctors to see additional patients on top of our regularly scheduled in person appointments. All patient services are completed in our treatment room, and all communications from the doctor and staff to clients is over the phone. Due to the efficient nature of a curbside appointment, we are able to fit in many same day, urgent patient appointments, which would otherwise need to be referred to an urgent care or ER facility.
Patient Care Recheck Appointments:
All pet owners are welcome to be present with their pets for patient care recheck appointments. These appointments are scheduled with a member of our patient care team for services such as recheck ears, recheck eyes, recheck skin, etc. A doctor oversees the results of these appointments and relays advisement to the patient care team member. A missed appointment fee will be applied to your account in the event of a late cancellation or reschedule past the 24-hour mark.
Patient Care Appointments:
All pet owners are welcome to be present with their pets for patient care appointments. These appointments are for services such as vaccine boosters, blood draws, nail trims, anal gland expressions, blood pressure checks, etc. A missed appointment fee will be applied to your account in the event of a late cancellation or reschedule past the 24-hour mark.
Stress Reducing Medication Protocol:
As a Low Stress Handling certified hospital, it is our obligation and passion to prioritize behavioral wellness in the same way we do physical wellness. Stress reducing medications allow our doctors and staff to provide care to our patients in the most minimally stressful and safest manner possible. Our doctors here at PHAH prescribe a patient stress reducing medications when the patient's fear and stress observed in the hospital do not safely or humanely allow us to proceed with handling and services. Our doctors and staff refer to the Fear Assessment Scale (FAS) to evaluate all patients during their visits, and doctors prescribe medications accordingly and as needed for each individual.
Stress reducing medications that have been prescribed for your pet are required to be given for every visit. It is important to follow the specific and correct dosage and frequency instructions for these medications (for example, some medication must be given the night before as well as 2 hours prior to an appointment, and some pets are prescribed multiple medications to be given together).
Starting 2/1/23, if a pet arrives for a preventative wellness visit (wellness exams, vaccines, heartworm/tick screens, screening bloodwork, nail trims, anal glands, ear cleaning, etc.), and has not been given their prescribed stress reducing medications as instructed, we will not be proceeding with the appointment and a missed appointment fee will be incurred.
