Dear Pet Parents,
We are excited to announce that we are taking steps towards re-opening! Starting on June 7th, we are offering the option for clients to come inside for standard doctor's appointments. Curbside appointments are still an option if you prefer to remain in your vehicle for the duration of your visit. All other services (such as “fit-in” appointments, patient drop-offs for sedation or surgery, and technician appointments) will remain curbside until further notice.
The check-in process will remain the same as it has been. Once you arrive in the parking lot, we ask that you call or text us at the number given on your space marker. Once checked in, your nurse will call to collect the patient history and details for your visit. If your appointment is eligible for in-hospital service and you would like to take advantage, your nurse will meet you at the lobby door to escort you to an exam room. Your doctor will provide the exam and discuss care options in the exam room with you!
Our team of doctors and support staff has set guidelines with everyone’s safety in mind. Adherence to these guidelines will be mandatory and exceptions will not be made. We look forward to easing these guidelines in the future.
Masks covering the nose and mouth must be worn at all times. If you are unable to wear a mask, fully curbside service is available.
At this time, only regularly scheduled doctor’s appointments will have the option of in-hospital service. If you prefer this option, please inform the front desk when scheduling so that the correct appointment time can be selected. Due to distancing and the need to sanitize the exam rooms in between patients, “fit-in” appointments and technician appointments will be curbside service only.
A maximum of two adult clients per appointment are welcome. Only children of the 4-legged variety, please!
The lobby is for checking out after an in-hospital appointment only.
We look forward to seeing you again, and will keep you informed of future changes!
The Doctors and Staff of Perry Hall Animal Hospital
When you arrive for your appointment, please call or text us on our designated patient check-in line at 410-816-5506 with the number of the orange cone you are parked in front of, your pet’s full name and the best phone number to reach you. Please be patient as there may be some other clients calling in at the same time and we will be sure to attend to you and your pet within 5 minutes of your arrival.
Have your cell phone available and ready to accept calls from “unknown” numbers, as we must use our personal phones at times due to high call volumes and social distancing within the hospital.
Please have a MASK ON when a staff member approaches your vehicle!!!
Please have ALL CATS IN A CARRIER.
REMAIN in your vehicle at all times unless instructed by a staff member to exit in order to help with your pet. Our staff have been trained and are very good at opening car doors for your pets safely!
For everyone’s safety and proper disinfecting protocols, we will be using one of our leashes to bring your dog into the building. A staff member will put the leash on your dog.
DO NOT LEAVE OUR PARKING LOT or YOUR PARKING SPACE once your pet is taken inside. PLEASE ANSWER YOUR PHONE WHEN WE CALL from inside the building. If you are dropping your pet off for an extended procedure, you must fill out the necessary paperwork for any drop-off appointment.
We want to continually update you on any new information concerning COVID-19 transmission and validated insights, especially as it relates to and changes how we handle our beloved patients.
In the past week, the tiger that tested COVID-19 positive at the Bronx Zoo may have made you question the safety of your pets, from you as a human that can transit COVID-19 to them, and they as a possible transmitter of COVID-19 to you. IS THIS POSSIBLE?
The current answer from many reputable sources is still NO. However, remember this is a new virus, and the rules can change at any time.
Animals have not been found to transmit this virus to humans. They can, as we have said before, carry the virus between people. However, there is preliminary research being conducted on whether cats can become infected and transmit this virus to other animals, but any final conclusions are still pending validation.
In response to these developments, and practicing with an abundance of caution until it is made clear we can relax our restrictions, we are updating our safety precautions.
We are identifying HIGH RISK PATIENTS as they present an ELEVATED RISK TO HUMAN HEALTH:
ANY PATIENT FROM A HOME WITH KNOWN OR SUSPECTED COVID-19 (CAT OR DOG)
ANY CAT EXHIBITING RESPIRATORY SIGNS or ILLNESS
If your pet falls into the HIGH RISK PATIENT Category:
We will use Telemedicine services if possible, for examination and treatment.
If Telemedicine is not advised and a hospital visit is needed, our staff will handle all high-risk patients in full PPE gear, utilizing a designated isolation area of our hospital.
Links for Additional Information: